1. Getting Started with vuSmartMaps™
3. Console
5. Configuration
6. Data Management
9. Monitoring and Managing vuSmartMaps™
RCA Incidents represent user-impacting situations detected by our vuRCA Bot. Past Incidents are situations that have already transpired and been detected by the system.
When you access this category, you’ll receive detailed information about the incident, including its causes. This retrospective view helps you understand and learn from previous user-impacting events.
Forecasted Incidents are where the system proactively predicts potential user-impacting issues based on ongoing behavior.
You’ll receive insights into upcoming problems and potential reasons for these forecasts. This proactive approach enables you to address concerns before they fully impact users, ensuring a smoother experience.
Use the filter options in the RCA Incidents section to sort incidents by severity—Warning, Error, or Critical. This allows you to quickly identify and prioritize the most critical issues that need immediate attention.
Utilize the “Impact on End Users” KPI section in the RCA Incidents dashboard. This section provides real-time statistics on incident severity and duration, helping you assess the immediate impact on end users and prioritize responses accordingly.
Scroll down to the RCA tab at the bottom of the RCA Incidents page to view a detailed root cause analysis. This tab provides insights into the probable root causes and affected components, enabling you to understand and mitigate similar future incidents.
Key metrics include Mean Time To Detect (MTTD), Mean Time To Resolve (MTTR), Mean Time To Find Root Cause (MTTFRC), and Average Expected Time To Close (AETC). Monitoring these metrics helps you evaluate the effectiveness of your incident management processes.
You can provide feedback on detected incidents by marking false alarms in the RCA Incidents section. This feedback helps refine the detection algorithms for better accuracy in the future.
You can download or share incident reports via email, Slack, WhatsApp, and other platforms directly from the Reports section in RCA Incidents. This facilitates efficient communication of incident details.
Frequent recurrence of incidents may indicate a deeper underlying issue. Analyze the RCA reports for commonalities and adjust your system configurations or processes accordingly.
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VuNet’s Business-Centric Observability platform, vuSmartMaps™ seamlessly links IT performance to business metrics and business journey performance. It empowers SRE and IT Ops teams to improve service success rates and transaction response times, while simultaneously providing business teams with critical, real-time insights. This enables faster incident detection and response.