Docs > Platform Settings > Preferences
1. Getting Started with vuSmartMaps™
3. Console
5. Configuration
6. Data Management
9. Monitoring and Managing vuSmartMaps™
Users can configure various settings through the Preferences Page to tailor the system-level behavior according to their specific needs and requirements. The various system-level settings for vuSmartMaps™ are done in the Preferences Page. For example, the SMTP server settings for vuSmartMaps to generate email notifications, ITSM preferences, date format for analytics reports, and general system preferences are configured here.
Ensure that you are logged in as an admin user to access and modify preferences.
The Preferences page can be accessed from the platform left navigation menu by navigating to Platform Settings > Preferences.
On clicking the Preferences, you will be redirected to the following landing page.
As shown in the above screenshot, there are eight sections displayed on the Preferences page.
Click on the Edit button at the top right corner of each preference section to configure as per the requirement.
Administrators can configure email notifications by navigating to Email Preferences. Here, they can input details like the SMTP server, email address, and password by clicking the Edit button.
To integrate vuSmartMaps with an ITSM system, go to Platform Settings > Preferences > ITSM Preferences. Select the ITSM type (e.g., ServiceNow, Jira) and fill in the server URL and credentials.
Analysts can change the date format in analytics reports by accessing Analytics Reports Preferences and selecting the preferred date format after clicking Edit.
If WhatsApp alerts are not being sent, verify that the phone number ID, access token, and JSON payload are correctly configured under WhatsApp Preferences.
Yes, the archival path can be customized by entering the desired path in System Preferences after clicking Edit.
Customer Support Engineers can add a new Microsoft Teams channel by configuring incoming webhooks and adding the webhook URL in MS Teams Preferences.
Network administrators should check the SNMP trap discovery settings in System Preferences, ensuring trap credentials and discovery time interval are correctly set.
Verify that the SMTP server configuration is correct in Email Preferences, and ensure that the sender’s email domain is properly authenticated using SPF, DKIM, and DMARC records.
First, check the connection settings in ITSM Preferences. If the settings are correct, re-authenticate the connection and ensure the ITSM system is operational.
Check the SMTP server integrated in Email Preferences and ensure it is not overloaded. Also, verify network latency and any potential issues with the email service provider.
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VuNet’s Business-Centric Observability platform, vuSmartMaps™ seamlessly links IT performance to business metrics and business journey performance. It empowers SRE and IT Ops teams to improve service success rates and transaction response times, while simultaneously providing business teams with critical, real-time insights. This enables faster incident detection and response.