Docs > Platform Settings > Configurations & Preferences
1. Getting Started with vuSmartMaps™
3. Console
5. Configuration
6. Data Management
9. Monitoring and Managing vuSmartMaps™
The Configurations & Preferences module in vuSmartMaps serves as a centralized hub for configuring system-level settings, enabling administrators to tailor the platform’s behavior and integration capabilities. This functionality allows organizations to align vuSmartMaps with their specific operational needs, optimizing performance, enhancing automation, streamlining communication, and improving data management. Users can configure key parameters such as email notifications, IT Service Management (ITSM) integrations for automated ticketing, date and time formats for Reports, and connections to widely used communication platforms. This flexibility ensures that workflows are tailored to meet operational demands while improving overall system responsiveness and efficiency.
The module is structured into multiple sections, each dedicated to a specific aspect of system configuration, such as email server settings, ITSM system connections, and integrations with platforms like Slack, Microsoft Teams, and WhatsApp. By using the Test functionalities, administrators can validate configurations both before and after saving to ensure smooth integration and reliable operation. This guide provides detailed instructions for configuring each section and utilizing the available testing capabilities for optimal results.
The Preferences page can be accessed from the platform left navigation menu by navigating to Platform Settings > Configurations & Preferences.
On clicking the Configurations & Preferences, you will be redirected to the following landing page.
The Configurations & Preferences page in vuSmartMaps is divided into multiple sections, each dedicated to a specific aspect of system configuration. This allows users to tailor various integrations and settings to meet organizational needs, streamline workflows, and optimize communication and system behavior.
To configure settings, click the Add/ Edit button in the top right corner of each configuration section. Use the Test functionalities to validate configurations and ensure successful integration with external services. Detailed testing and feedback mechanisms help users quickly identify and resolve configuration issues.
Administrators can configure email notifications by navigating to Email Preferences. Here, they can input details like the SMTP server, email address, and password by clicking the Edit button.
To integrate vuSmartMaps with an ITSM system, go to Platform Settings > Preferences > ITSM Preferences. Select the ITSM type (e.g., ServiceNow, Jira) and fill in the server URL and credentials.
Analysts can change the date format in analytics reports by accessing Analytics Reports Preferences and selecting the preferred date format after clicking Edit.
If WhatsApp alerts are not being sent, verify that the phone number ID, access token, and JSON payload are correctly configured under WhatsApp Preferences.
Yes, the archival path can be customized by entering the desired path in System Preferences after clicking Edit.
Customer Support Engineers can add a new Microsoft Teams channel by configuring incoming webhooks and adding the webhook URL in MS Teams Preferences.
Network administrators should check the SNMP trap discovery settings in System Preferences, ensuring trap credentials and discovery time interval are correctly set.
Verify that the SMTP server configuration is correct in Email Preferences, and ensure that the sender’s email domain is properly authenticated using SPF, DKIM, and DMARC records.
First, check the connection settings in ITSM Preferences. If the settings are correct, re-authenticate the connection and ensure the ITSM system is operational.
Check the SMTP server integrated in Email Preferences and ensure it is not overloaded. Also, verify network latency and any potential issues with the email service provider.
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VuNet’s Business-Centric Observability platform, vuSmartMaps™ seamlessly links IT performance to business metrics and business journey performance. It empowers SRE and IT Ops teams to improve service success rates and transaction response times, while simultaneously providing business teams with critical, real-time insights. This enables faster incident detection and response.