Root Cause Analysis for an Incident

After clicking on an incident card of interest, the detailed section at the bottom of the incidents screen will open, revealing four key sections tailored to that incident:

• RCA
• Summary

RCA

The Root Cause Analysis (RCA) displays Golden Signals indicating the probable root cause in plain language, along with components that could be responsible for the incident. The algorithm leverages user feedback to provide accurate RCA and recommended actions.

Clicking Show on Journey Graph displays the following journey statistics.

Note: The probable root cause is determined based on the vds schema’s accuracy, so it’s important that the vds schema accurately represents the business journey or system.

Summary

The summary provides in-depth information about the incident, including the components displaying abnormal behavior (where the probable root cause metrics are located). It also details the segments impacted by the incident and the metrics of abnormal components.

Impacted segments are based on the dimensions of the lead indicator metrics. For example, if the lead indicator is transaction volume with the dimension of transaction_type, the impacted segments will show the transaction types where incidents were observed (Note: If dimensions aren’t available, it will display information without dimensions).

The time series in the detailed section includes all affected dimensions for the impacted lead indicator metric. Anomalous incident points are marked with circle or square symbols in the time series.

To explore further, click on the abnormal components to access detailed information about the probable root cause metrics. For each component, you’ll find a table and time series.

The table displays average values for a specific dimension of that metric, while the time series includes all dimensions of that metric. Anomalous root cause points are marked with circles or squares for easy identification.

Further Reading

1. RCA Incidents
2. Additional Features