9.1 Users Management and RBAC

9.2 Authentication and Security

9.3 Data Management and Data Model Handling 

9.3.1 Storage

9.3.2 Retention

9.3.3 Export/Import 

Resource Management

Import Data

9.3.4 Working with Data Model
9.3.5 Data Extraction

9.4 Control Center

9.4.1 License Entitlements

9.5 Platform Settings

9.5.1 Definitions

9.5.2 Preferences

9.5.3 About

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1. Introduction to vuSmartMaps™

2. Getting Started with vuSmartMaps™

3. Installing vuSmartMaps™

4. Configuring vuSmartMaps™

Observability Sources

Data Pipeline and Parser Configuration

Data Enrichment Techniques

Onboarding Applications and Business Journeys
Configuring RCABot and ML Models

Tuning Hyperparameters and Model Training

5. Observability Through vuSmartMaps™

Dashboards and Visualization 

Business and Operational Storyboard
RCA Storyboard

Alert Console and Correlation

Alerts and Notification

Rule-based and Dynamic threshold-based Alerts

Programmable Alerts

Notifications and Triggers

Alert Customization Notification

RCABot and ChatBot Interactions

Ved – Gen AI Bot

Comprehensive Reporting

Log Management and Analysis

Application Observability

Journey Observability

6. Understanding vuSmartMaps™

Platform Architecture and Key Services
Insights from Logs, Traces and Metrics
How domain-centric approach enables better RCA and ML insights?
Security and Compliance

7. Administering vuSmartMaps™

Dashboard Creation



Custom Panels

• UTM Visualization

• Matrix Visualization

• Insights

Alert Creation

Data Source Management

Report Generation

Data Onboarding and Instrumentation

Mobile Dashboard Configuration

9. Managing vuSmartMaps™

Users Management and RBAC

Authentication and Security

• Data Management and Data Model Handling 



• Export/Import 

• Resource Management

• Import Data

Working with Data Model
Data Extraction

• Control Center

License Entitlements

• Platform Settings




10. Glossary

11. Support and Troubleshooting

Contact Support and Get Help

Get Help with vuSmartMaps by VuNet Systems

Welcome to VuNet Systems! Our dedicated support team is here to assist you with any questions, concerns, or technical issues related to vuSmartMaps. Your success with our product is our priority, and we’re committed to providing top-notch support.

Self-Help Resources

Explore our Knowledge Base  and FAQs  for quick solutions to common questions about vuSmartMaps.

Contact Information

Customer Support Email

Email: [email protected].

Contact Form

Use the form below to send us a message, and our team will respond promptly.


Creating a Support Ticket

If you are experiencing problems with vuSmartMaps, you can raise a ticket by sending an email to [email protected]. Upon receiving the email, a ticket ID is generated in the ticketing system, and the issue is addressed by a PAC (Product Assist and Care) team member.

Working Hours

Our support team is available to assist you during the following hours:

Monday to Friday: 9:00 AM to 6:00 PM [IST]

For customers with 24×7 support agreements, assistance is available around the clock. Please be aware that responses may take longer outside these hours, but we’re committed to resolving your inquiries as quickly as possible.

Response Time

Your inquiry is important to us. Please note that the response to your ticket will be under the Service Level Agreement (SLA) provided earlier, with an expected response time within 24 hours on business days. We appreciate your patience as we work to provide you with the best support experience.

Schedule a Demo

To discuss your specific requirements and explore vuSmartMaps in more detail, schedule a personalized demo by filling out the form below.


Connect with Us on Social Media

Stay updated and reach out to us on social media:

About Our Support Team

VuNet Systems Designated Product Assist and Care (PAC) will offer support to help customers fully leverage the value of vuSmartMaps investment. The PAC can be reached through telephone, email, and support portal to raise ticket request handling service offered by VuNet Systems trained technical support assistance providing diagnosis and resolution of any issues faced with the vuSmartMaps products.

Privacy and Security

Your privacy matters. VuNet Systems adheres to rigorous privacy and security standards to safeguard your data.

Thank You for Choosing VuNet Systems

We appreciate your trust in VuNet Systems. If there’s anything we can do to enhance your experience, please let us know. Your feedback is invaluable. Feel free to share your thoughts by visiting our Contact Us page or reaching out to us via email at [email protected].


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