Alert Details

For additional details about a specific event, simply click on the clickable Alert ID in the first column.

It takes you into the detailed sections of an Alert as shown below.

• Alert ID: The unique ID for the alert.
• Alert State: The current state of the alert, with possible values – Notification, Alarm New, Alarm Update, or Alarm Clear.
• Work Status: The current status of the alert, with possible values – Unassigned, In Progress, or Cleared.
• Created Time: The timestamp of when the alert was created.

Overview

These details provide comprehensive insights into the alert. It includes Device IP, Severity, Created Time, Total Duration, and Status, among others.

• Device IP: The IP address of the device where the alert originated.
• Alert Source: The source of where the alert was generated.
• Active Duration: How long the alert has been active.
• Total Duration: The combined duration of the alert being active and inactive.
• Impact: Information on the business impact of the alert.
• Region: The region or location where the alert was generated.
• Created Time: The timestamp of when the alert was created.
• Last Modified Time: When the alert was last edited.
• Status: The current status of the alert, with possible values – Unassigned, In Progress, or Cleared.
• Assignee: The user to whom the alert is assigned.
• Severity: The severity level of the alert.
• Alarm State: The current state of the alert, with possible values – Notification, Alarm New, Alarm Update, or Alarm Clear.
• Predictive Insights: This will be available in the future release.
• Summary Analysis: This will be available in a future release.

Probable Root Cause 

The algorithms will fetch us a probable root cause of the alert. This will come up in the upcoming release.

Past Alerts

This section lists similar occurrences in the past. The entries are searchable and can be filtered as per the requirement.

Associated Alerts

In this section, you will view the grouped alerts due to correlation. 

User Feedback 

This section allows the alert creator to gather feedback, helping them improve future alerts or decide whether to retain existing ones. 

A snapshot of what the user feedback section looks like is shown below:

Further Reading

1. Accessing Alert Console
2. Operations on the Alerts Listed