Accessing Alert Console

vuSmartMaps Alert Console can be accessed by navigating from the left navigation menu (Observability > Alert Console).

When you open the Alert Console, you initially see a default setting, but you can choose your preferred time frame using the time picker in the top right corner.

The landing page is divided into 2 key sections.

1. Alert Summary
2. Alert Listing

Alert Summary

It displays a list of all the alerts that are currently active as well as the Alerts that were triggered during the specified period.

• Currently Active
  • Critical: Displays Active Critical Alerts. 
  • Error: Displays Active error Alerts.
  • Warning: Displays Active warning Alerts.
  • Information: Displays Active Information Alerts.
  • More Insights: Displays Top Issues, Top Affected Areas, and the Trend so far.
• All:
  • Created: Displays alerts in the selected time duration. 
  • Active: Displays alerts that were active during the selected time duration.
  • Cleared: Displays alerts that were cleared during the selected time duration

Alert Trend: Displays the trending chart of Alerts versus Time. You can filter this chart by the Top 5 apps, by Top 5 regions, by Top 5 components, and by top 5 business journeys.

Alert Listing

When you open the Alert Console, you initially see a default setting, but you can choose your preferred time frame using the time picker in the top right corner.

This tab lists the detailed view of ‘Currently Active Alerts’ and ‘All Alerts’ that were triggered during the specified period along with the Suppressed alerts. 

The landing page is divided into 3 key sections.

• All Alerts: This tab lists the detailed view of ‘All Alerts’ that were triggered during the specified period.
  
  
  
  
• Active Alerts: This tab lists the detailed view of ‘Currently Active Alerts’ that were triggered during the specified period.
  

• • In the Alert table, under the Alert ID, you’ll notice a thick colored line at the start of each row, indicating the Alert’s severity.
  • The second column provides a summary of the Alert, highlighting crucial details.
  • The third column gives details about the severity of the alerts.

• Suppressed Alerts: The raw events that got suppressed because they were combined as part of one or more correlated events.

Alert Correlation

The tag ‘A’ next to the alert indicates that the Alerts are correlated.

The correlation helps by analyzing many alert streams from different sources, correlating them by various factors, including data and domain, and reducing the noise.  

Check the RCA Workspace User Guide to learn about the configuration. The grouped alerts can be viewed under the Associated Alerts.

💡 Note: The columns displayed here can be personalized based on your requirements. You can look up the instructions under Configurations.

Notifications

Users receive instant notifications as events occur. You can check these notifications in the Notification bar under the Alerts section, as shown in the screenshot below. We show the most recent 5 alerts. You can go to Alert Console upon clicking ‘View all’. You can go to “Alert details” of the Alert Console by clicking an alert.

Alerts Based on Severity

The Alert Console page provides widgets summarizing events categorized by their severity.

These widgets offer the following insights: The total count of events grouped by severities:

• Critical: Displays all the critical Alerts. 
• Error: Displays all error Alerts.
• Warning: Displays all warning Alerts.
• Information: Displays all information Alerts.

Filters

To filter the Alert Console for a specific severity, like Error, click the Error widget. To remove the filter and see all events, click on the Error widget again.

You can apply multiple filters in the Alert Console by clicking on multiple widgets. For example, to view both Error and Warning events, click on both Error and Warning widgets, and the page will filter accordingly.

Further Reading

• Learn about Report Generation