Delivers Visibility Across 28B+ Monthly Transactions
The Loan Processing Black Box
Complex Workflows, Invisible Bottlenecks
Loan applications touch multiple systems. When applications stall, you can't see where or why until customers call asking for updates.
Volume Without Visibility
Traditional monitoring shows system health but not which high-value applications are stuck in underwriting or why approval rates are dropping.
Compliance Creates Friction
Regulatory requirements add verification steps at every stage of the approval process. Manual tracking makes it impossible to prove compliance during audits.
Asynchronous Processes Create Blind Spots
Credit checks, document verifications, and background screenings happen async with different TATs. Traditional APM distributed tracing can't connect these dots.
Complete Observability for Modern Lending Operations
Application-to-Disbursement Journey Tracking
- Follow every loan application through its complete lifecycle, including synchronous and asynchronous flows; with telemetry captured from your Loan Origination System (LOS) alongside all integrated systems.
- Link process failures and degradation back to the corresponding APIs and IT systems, enabling you to quickly isolate which APIs, microservices, or components are contributing to bottlenecks or failures.
Track Loan Product-Specific Workflows
- Personal Loans: Instant credit scoring, income verification, rapid approval workflows
- Mortgages: Property valuation, legal checks, multi-stage approvals, extended documentation
- Auto Loans: Dealer integration, vehicle verification, fast-track processing
- Business Loans: Financial statement analysis, collateral assessment, multi-party approvals
Credit Decisioning Transparency
- Track interactions with credit bureaus, scoring models, and risk assessment engines.
- Understand decision timelines, API latencies, and approval/rejection patterns across customer segments.
KYC and Compliance Monitoring
- Document upload and OCR processing success rates
- Third-party verification API performance (Aadhaar, PAN, bank statements)
- Regulatory requirement completion status
- Audit trail generation and retention
Business Observability That Delivers Bottom-Line Results
Purpose-Built for Lending Workflows
Pre-configured understanding of loan origination, underwriting, and disbursement processes. Native support for lending platforms and credit bureau integrations.
Seamless Integration
300+ adaptors connect to loan origination systems, credit bureaus and payment gateways without touching existing code or workflows.
Scale for Digital Lending
Handle thousands of concurrent applications with 10X faster data processing. Built to support the transaction volumes that digital lending generates.
Compliance-First Design
Automatic audit trail generation, regulatory reporting capabilities, and data retention policies that meet financial services requirements.
