Our Pricing

Transaction Visibility & Traceability

• Unified transaction visibility across touchpoints
• Deep transaction tracing (end-to-end sequence, hops, APIs)
• Micro-transaction view (step-by-step hop analysis)
• Single-touchpoint transaction analysis for high-volume systems
• Unified Transaction Map for real-time tracing
• Transparency into every transaction leg, status, latency, and error
• Touchpoint-level drilldowns (API, channel, merchant, PSP, switch, CBS)
• Business impact tagging (value, success/failure, affected users)

Real-Time Performance Monitoring

• Real-time transaction performance insights (volume, value, TAT, errors)
• Business-contextual metrics (merchant, PSP, bank, geography, transaction type)
• Business KPIs & configurable business KPIs
• Pre-packaged templates for transaction types (UPI, Cards, BBPS, Corporate Payments, etc.)
• Real-time anomaly detection and threshold-based alerts
• MI-driven KPIs: UEI (User Experience Index)
• Performance deviation alerts aligned to SLO/SLIs
• Failure pattern detection (by error code, partner bank, switch, or API)

Business Correlation & Intelligence

• Business incident correlation (linking IT degradation to business impact)
• Multi-dimensional slicing by merchant, PSP, bank, geo, category, channel
• Impact visibility (revenue loss, success rate drop, customer impact)
• Automated insights (Insight cards) summarizing key events
• Interactive business storyboard for real-time decisioning
• Proactive anomaly detection powered by ML
• Fraud, risk, and compliance-aware indicators

Data Sources, Pipeline & Enrichment

• Support for domain-centric data models and workflows
• Pretrained transaction adaptors for BFSI rails (UPI, IMPS, NEFT, Cards, BBPS)
• Dynamic data enrichment pipeline (entity, context, metadata)
• Custom data models for domain entities (merchant, PSP, bank, channel)
• Hyper-efficient operational data lake (summaries, retention, tiering)
• Data summarisation and long-term storage for compliance and analytics

Analytics, Alerts & Insights

• Dynamic + static + programmable threshold alerts
• Real-time alerting with business severity (Critical/High/Moderate)
• Intelligent storyboards (business, operations, partner, customer support)
• Automated in-built reports (daily, weekly, monthly)
• Configurable dashboards and interactive visualizations
• Insight cards presenting high-level summaries for leaders
• Trend analytics for volume, TAT, success, errors
• Transaction impact analysis (Who is affected? Merchant? PSP? Region?)

Enterprise Security

• Enterprise-grade security for sensitive BFSI transaction data
• Data confidentiality controls throughout the pipeline
• Built-in compliance support (RBI/PCI-like hygiene controls)
• Role-based access control (RBAC)
• Multiple authentication methods (LDAP, SSO, AD)
• Fault-tolerant, highly available monitoring architecture
• Zero data egress — all processing remains inside the enterprise

Unified Application Visibility

• OpenTelemetry native Integration
• Real-time service map
• Service catalog and ownership
• RED (Rate, Error and Duration) monitoring
• Endpoint-level performance metrics (APIs, services, methods)
• Distributed tracing
• Drilldown issue analysis at service / endpoint / POD level
• Log-Metrics-Trace correlation
• Automated root cause analysis

Data Sources & Enrichment

• OmniAgent support for broad telemetry support
• Dynamic data enrichment pipeline (entity, context, metadata)
• Custom data models and workflows
• Hyper efficient operational data lake (Summaries, Retention, Tiering)
• Full observability for microservices, containers and Kubernetes workloads

Analytics, Alerts & Insights

• Dynamic + static + programmable threshold alerts
• Custom dashboards with flexible widgets and drilldowns
• Proactive alert management
• Event correlation and compound alerts
• Incident integration to ITSM tools
• Automated in-built reports

Performance & Reliability Monitoring

• Latency, throughput, saturation, and error analytics
• JVM/.NET/Node/Python runtime metrics
• Resource utilization visibility (CPU, memory, GC, threads)
• Release/change-impact analysis
• Slow query, slow API, and dependency failure detection

Enterprise Security

• Data confidentiality & secure handling of telemetry
• Built-in compliance support
• Multiple authentication methods (LDAP, SSO, AD)
• Role-cased access control (RBAC)
• Highly available and fault tolerant architecture
• Zero data egress — all processing remains inside the enterprise

Unified Visibility

• Unified infrastructure monitoring across servers, network, storage and cloud
• Server monitoring (CPU, Memory, disk, processes, OS events)
• Network monitoring with SNMP, ICMP, flow metrics
• Netflow analysis
• Branch/ISP/WAN monitoring
• Geomaps for distributed site visibility
• Database monitoring
• Multi-vendor storage monitoring
• Middleware & application server monitoring
• Cloud infrastructure monitoring
• Container & microservices observability (pods, nodes, clusters)

Data Sources & Enrichment

• Pre-built O11ySources for common infra and network components
• Dynamic data enrichment pipeline
• Operational data lake for storage, summarisation & retention

Analytics, Alerts & Insights

• Interactive storyboards
• Alarm console
• Smart alert management
• Total incident integration with ITSM workflows
• Automated in-built reports
• Event correlation and compound alerts
• Automated insights (Insight cards)
• Health scoring of infrastructure components

Performance & Reliability Monitoring

• Real-time & historical performance analytics across all infra layers
• Baseline deviation detection for CPU, memory, IOPS, throughput
• Link-level packet loss, jitter, latency & bandwidth monitoring
• Threshold tracking & anomaly alerts

Enterprise Security

• Data confidentiality & secure telemetry ingestion
• Multiple authentication methods (LDAP, SSO, AD)
• Role-based access control (RBAC)​
• Fault-tolerant & highly available monitoring architecture
• Zero data loss pipeline for critical BFSI infrastructure

Unified Visibility & Log Analytics

• Unified log monitoring
• Advanced log analytics with free-text, filtered, and aggregated search
• Pre-built log parsers
• Advanced search - time range, boolean filters, patterns
• Long-term data retention with tiered storage
• Log archival
• Automated root cause analysis

Data Sources & Enrichment

• Dynamic enrichment pipeline with tagging
• Structured data modeling for large log streams
• Operational data lake for log summarisation, retention, and multi-tier storage
• Easy querying with VQL-style structured query support
• Pre-built ingestion templates for high-volume systems

Analytics, Alerts & Insights

• Interactive storyboards
• Smart alert management
• Real-time and contextual alerts
• Pattern recognition for repeat failures, sudden spikes and early warning signals
• Total incident integration with ITSM tools
• Compliance and audit ready reports
• Automated insights (Insight cards)

Enterprise Security

• Enterprise-grade security for sensitive BFSI transaction data
• Data confidentiality controls throughout the pipeline
• Built-in compliance support
• Role-based access control (RBAC)
• Multiple authentication methods (LDAP, SSO, AD)
• Fault-tolerant, highly available monitoring architecture
• Zero data egress — all processing remains inside the enterprise