The WhatsApp Bot Module interface of VuNet’s Business Observability platform was deployed to streamline communication and collaboration across the ecosystem. Real-time alerts and metrics
Monitor every digital interaction in real time—from logins to payments—and ensure your customers enjoy fast, secure, and uninterrupted services.
Your customers expect seamless journeys—across mobile, web, and third-party apps and even minor delays impacts customer’s trust
Complex set of disintegrated digital and IT systems with exploding data makes visibility a challenge
Traditional tools don’t offer complete visibility into customer experiences
Continuously capture user interactions on desktop or mobile browsers to analyse user actions, detect responsiveness, errors, and drop-offs in real time.
Simulate critical user journeys or new processes to catch and fix issues before they impact the users
AI-driven analysis of trends and performance to detect failures or anomalies instantly and take corrective actions.
See how system downtime, API delays, database issues, or infrastructure failures affect real user experiences and address the root cause of failures.
Improved business outcomes
Accelerated issue detection and recovery – 80% drop in MTTR
Happier Customers – Minimal drop-offs in critical customer journeys
Improved visibility and SLA and regulatory compliance adherence
Browse through our resources to learn how you can accelerate digital transformation within your organisation.
VuNet’s Business-Centric Observability platform, vuSmartMaps™ seamlessly links IT performance to business metrics and business journey performance. It empowers SRE and IT Ops teams to improve service success rates and transaction response times, while simultaneously providing business teams with critical, real-time insights. This enables faster incident detection and response.