Delivers Visibility Across 28B+ Monthly Transactions
The Customer Onboarding Experience Gap
Complex Workflows, Invisible Bottlenecks
When applications stall at KYC verification, credit scoring, or document validation, you discover delays only when customers complain.
Compliance Adds Friction
Regulatory requirements create necessary but time-consuming verification steps. Manual tracking makes it impossible to balance speed with compliance.
Complete Visibility From Application to Card Activation
Application Journey Tracking
- Monitor every application from submission through approval to card activation with real-time status across all stages (synchronous or asynchronous).
- Track application assessment, credit scoring, KYC verification, document validation, and card issuance with stage-specific processing times and bottleneck identification.
Funnel Intelligence & Drop-Off Analysis
- Monitor application submission, credit bureau calls, KYC verification, and card issuance with completion rates and processing times at each stage
- Pinpoint where and why customers abandon through stage-specific patterns, error analysis, and segment comparisons across demographics, geography, and channels
- Analyze performance by geography (non-serviceable locations, regional variations) and channel (mobile, web, branch, partner) with approval rates and processing speeds
Third-Party Integration Health
- Credit bureau API performance (Experian, CIBIL, Equifax)
- KYC platform response times and success rates
- Document verification system health
- Queue buildups from external parties, clearing out batch jobs
Smart Operational Alerts
- Application processing exceeding SLA timelines
- Unusual spike in rejections or drop-offs
- Peak volume requiring resource adjustments
- High-value customer applications needing priority
Historical Trend Analysis
Compare current performance against baselines with real-time and historical data to identify processing time improvements, approval rate fluctuations, and seasonal patterns.
Business Observability That Delivers Bottom-Line Results
Built for Customer Onboarding
Pre-configured understanding of credit card application workflows, KYC processes, and regulatory compliance requirements.
Seamless Integration
300+ adaptors to connect with infra components, alongside 30+ domain-centric adaptors that cover UPI, RuPay, lending, and more.
Handle Application Volumes
Process thousands of concurrent applications with real-time tracking. Built for the scale that digital-first banks demand.
Data-Driven Optimization
Turn insights into action with segmentation analytics, funnel analysis, and historical comparisons that drive continuous improvement.
