The WhatsApp Bot Module interface of VuNet’s Business Observability platform was deployed to streamline communication and collaboration across the ecosystem. Real-time alerts and metrics
Track, analyze, and optimize your end-to-end digital business processes—from payments to lending—with real-time, business journey-centric observability.
Traditional monitoring focuses on infrastructure and applications availability, not business outcomes
Key journeys like UPI, NEFT, loan onboarding, or card issuance span multiple systems lacking complete visibility
A single failure can break trust and impact revenue—but often goes undetected until it’s too late
Visualize and monitor every step of a business journey —from initiation to completion cutting across apps, APIs, databases, and third-party services.
Measure and optimize digital journey performance from both business and technical lenses.
Drill into individual transactions or trace groups of events impacting key journeys.
Understand how backend delays, API failures, or network issues directly affect journeys like loan approvals or payments.
Complete Journey Transparency – 100% visibility across fragmented systems reducing blind spots
Reduced operational disruptions and customer impacting issues
Smarter data driven decisions – Real-time KPIs for faster root cause and resolution
Stronger Business-IT Alignment – One shared view aligned to outcomes, not just systems
With VuNet’s Business Journey Observability, move from monitoring systems to monitoring what truly matters—your customers’ success.
Browse through our resources to learn how you can accelerate digital transformation within your organisation.
VuNet’s Business-Centric Observability platform, vuSmartMaps™ seamlessly links IT performance to business metrics and business journey performance. It empowers SRE and IT Ops teams to improve service success rates and transaction response times, while simultaneously providing business teams with critical, real-time insights. This enables faster incident detection and response.