In this episode of VuNet’s “Observability Talk," Bharat Joshi, co-founder of VuNet Systems, speaks to Abidali (Abid) Neemuchwala, Co-founder and Director of Dallas Venture Capital. Abid, a visionary leader and former CEO of Wipro Limited, where he oversaw an $8 billion business with 180,000 employees, shares his insights into the key transformations in the observability space. Abid taps into his extensive experience as an investor, board member, and technology enthusiast to highlight the strategic importance of observability for organizations in ensuring great customer experiences. He explains his passion for the B2B SaaS market developing in India, drawing parallels with the growth of the IT Service Industry, and emphasizes the potential for significant expansion in this area. The conversation delves into how observability platforms play a critical role for IT service companies and Managed Service Providers (MSPs) in enhancing service quality. Abid highlights how these platforms are essential in driving innovation, improving efficiency, and ultimately delivering superior service outcomes.