Solution Lead
Bengaluru | Mumbai | Hyderabad | Chennai
Job ID : 1002
Join Our Journey at VuNet
At VuNet, we're spearheading a new category through our innovative Business Observability platform. Our approach integrates big data and machine learning to revolutionize how customer journeys are monitored and user experiences enhanced. Our cutting-edge solutions are transforming digital payment experiences for major financial institutions, fostering financial inclusion nationwide.
In our dynamic environment, we encourage our teams to tackle challenging customer and business issues. We value creativity and efficiency, rapidly transforming brilliant ideas into exceptional products that our customers adore. Our approach is grounded in teamwork, with cross-functional groups delving into details and engaging in constructive debates, all united by our mission to establish VuNet as a leader in the tech product industry.
What You Can Make Happen
We are looking for smart, self motivated people with excellent communication skills to join our Customer Operations Team as Solution Lead, with a passion for customer handling and demonstrated experience. You will be responsible for technical delivery and integration of VuNet’s AIOps platform in the customer environment. You will lead a team of Platform engineers and work with a cross functional team of Product and Customer Organization to deliver on the implementation.
Are you ready to be a part of VuNet's trailblazing team? Join us and contribute to making a positive impact on the world.
Roles & Responsibilities
- Work across the entire landscape that spans across network, compute, storage, databases, applications and business domain.
- Use the Big Data and AI driven features of vuSmartMaps to provide solutions that will enable customers to improve the end user experience for their applications.
- Create detailed designs, solutions and validate with internal engineering and customer teams, establish a good network of relationships with customers and experts.
- Understand the customer application architecture and transaction level workflow to identify touch points and metrics to be monitored and analysed.
- Analytics and analysis on data and provide insights and recommendations.
- Constantly stay ahead in communicating with customers. Manage planning and execution of platform implementation at customer sites.
- Work with the product team in developing new features, identifying solution gaps etc.
- Complete ownership and accountability of the technical delivery of program by working with VuNet teams and Customer teams.
- Interest and aptitude in learning new technologies – Big Data, no SQL databases, Elastic Search, MongoDB, devops.
Skills & Experience
- At least 5+ years of experience in IT Infrastructure Management.
- Experience in working with large scale IT infra, including applications, databases, network.
- Experience in solution design and installation of monitoring tools, automation tools.
- Hands-on experience in Linux and Scripting.
- Good oral and written communication skills.
- Knowledge/Experience in the following technologies will be an added plus.
- Elastic search, Kafka, Docker Containers, Big Data, SQL databases, ELK stack, REST APIs, Web Services, JMX.
How To Apply
If you are interested, fill the form below or e-mail us at [email protected], with your resume and an explanation of why you would be a good fit. We look forward to hearing from you.