5.3.2 Programmable Alerts
7.3 Data Management and Data Model Handling
7.3.4 Working with Data Model
7.4 Control Center
7.4.1 License Entitlements
7.5 Platform Settings
RCABot and ChatBot Interactions > Incidents
Open the Incidents page to review past incidents, stay updated on ongoing issues, and predict potential challenges, making it easier to enhance your system’s reliability.
vuSmartMaps Insights can be accessed by navigating from the left navigation menu (Observability > RCA Incidents).
The landing page of the incidents section displays all incidents from across all workspaces.
To find incidents that occurred within a specific time range, you can choose the time range option.
You can filter incidents by their status, whether they are currently active or cleared by either the bot or a user. You can also filter incidents by their severity, which can be categorized as Warning, Error, or Critical to understand their impact.
You can sort incidents using the options shown from left to right.
After selecting the time range, applying filters, or sorting, you can take a look at the Impact on End Users KPI Section to quickly understand what’s happening in your system.
Note: Typically, a system includes several workspaces, each with multiple business journey maps.
The KPIs provide essential statistics related to the incidents and are divided into 2 key sections:
To view incidents in a list format, click the List View button.
Note: The incident cards, the incident stats, and the time statistics are all relative to the time range selection/filtering/sorting.
After getting an overview of the system’s status, you can dive deeper to examine an incident and its likely root cause. This detailed inspection provides valuable insights into specific issues affecting your system.
Each incident card provides detailed information, including:
To explore a specific incident in more detail, simply click on the incident card that interests you. This action will take you to a detailed view of the incident and its likely root cause.
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