Onboarding Applications and Business Journeys >

Onboarding Applications and Business Journeys

Introduction

In application delivery, understanding user experiences is a challenge for businesses. This section delves into the complexities of the current application environment and introduces a revolutionary approach to observability with vuSmartMaps™, offering a holistic view of business journeys and their applications.

As applications become increasingly interconnected, gaining visibility into user journeys poses a considerable challenge. Siloed tools provide only a fragmented view, hindering effective observability and optimization of user experiences. Businesses grapple with understanding the intricate pathways users take within their applications.

VuNet introduces a groundbreaking business journey observability, reshaping the observability landscape. This platform introduces comprehensive observability attributes for each business journey, including success and failure rates (technical and business declines), user experience indices, and business-specific attributes such as Retrieval Reference Number (RRN), customer reference, and the dimensional Transaction Type, Transaction Category attributes, and more.

Application Observability

To achieve observability, applications are observed for health and performance using logs, metrics, and traces simultaneously. These three pillars of observability require the following components onboarded into vuSmartMaps using observability sources:

  • Traces for all the applications and services
  • Application logs
  • Health monitoring for different infrastructure components:
    • Web-server metrics and logs
    • App-server middleware metrics and logs
    • Database metrics and logs
    • Server health for each server

Configuring Application Observability

Internal tagging and data enrichment are important in creating dashboards that offer a centralized view of performance metrics for an application. This includes considering the application’s code and delivery infrastructure and providing businesses with actionable insights to enhance user experiences.

Enhance your application’s performance insights through traces-based observability. Learn more about application observability in the user guide’s dedicated section. For comprehensive log-based insights, explore our Log Management and Analysis guide. Dive into effective log observability practices for improved performance and issue resolution.

Business Journey Observability

Understanding a Business Journey as the pathway of a financial or non-financial request, vuSmartMaps brings observability to each touchpoint or application involved. The platform enables businesses to gain insights into the performance metrics of these touchpoints, ensuring a streamlined and optimized user journey.

Onboarding Business Journeys

Configuration involves setting up observability for each application in the journey. Filters, tags, and data enrichment help identify various business journeys, and dashboards are created to showcase performance metrics for all user-facing application journeys. A seamless onboarding process is critical for businesses looking to enhance their observability quickly.

  1. Before onboarding business journeys, users must:
    • Onboard frontend and dependent applications using observability sources.
    • Identify dimensions that provide individual journey types.
    • Gather connection details of dependent applications.
  2. Configure the Business Journey with vuSmartMaps.

Examples of Business Journeys

Introducing two exemplary business journeys, Instant Payments (eg, UPI) and IBMB (Internet Banking and Mobile Banking), highlights the seamless orchestration through various touchpoints, ensuring a streamlined user experience. In the Instant Payments Business Journey, transactions initiated by the payment switch progress through different applications, culminating in the Core Banking System (CBS). Similarly, the IBMB Business Journey consists of various touchpoints like Financial Risk Management (FRM), CBS, Payment Switch, etc. FRM, operating in the backend, efficiently processes user requests, manages backend operations, and plays a vital role in the overall workflow, ensuring a smooth transition to the Core Banking System (CBS).

In both journeys, essential touchpoints, such as authentication services and transaction processors, contribute to successful transaction execution. Understanding the nuances of these touchpoints is crucial for optimizing user experiences.

In tandem with our exploration of the transformative capabilities of observability within vuSmartMaps, we invite you to delve deeper into related domains through our featured blogs. Discover how Enhancing Core Banking Systems with Business-Centric Observability introduces business-centric insights, ensuring optimal system performance. Explore Corporate Banking Observability, where real-time insights fortify resilience within banking infrastructures. Uncover the intricacies of Instant Payment Observability and how intelligent insights elevate customer experiences at scale. These interconnected insights provide a holistic understanding of vuSmartMaps’ role in enhancing observability across diverse banking domains.

Resources

Browse through our resources to learn how you can accelerate digital transformation within your organisation.

Unveiling our all powerful Internet and Mobile Banking Observability Experience Center. Click Here