Notification Triggers

Configure the channels and recipients for alert notifications. You can find more information on how to configure them in the Alert Creation section.

vuSmartMaps provides multiple channels for alert notifications by default. These notifications can be accessed in the Alert Console as well. Additional channels can be configured for alert notifications as described below.

• Email: The system notifies users through email. A list of email identifiers of recipients or email groups corresponding to the recipients is to be configured here. The system uses a predefined email format for notifications. The same can be overridden using “Email Body”.
• WhatsApp: The vuSmartMaps platform can notify users through WhatsApp. Recipient phone numbers are to be configured here.
  • Mobile Number: Enter the phone numbers with the country code. Each mobile number must be separated by commas.
  • Mobile Group: Select the  WhatsApp groups from the dropdown. These are configured in the definition section under settings.
• SMS: The system notifies users through SMS. A list of phone numbers of recipients or an SMS group corresponding to the recipients is to be configured here. The system uses a predefined SMS format for notifications. The same can be overridden using “SMS Body”.
• Runbook Automation: You can attach your alerts to the Runbook automation scripts. The system invokes the configured scripts when the alert condition turns active.
  
• Reports: Generate a report when the alert condition turns active. The report is sent out over email to the email recipients configured in the report.
• Tickets: Add content that needs to be sent as a message. Use “{{field_name_from_alert_doc}}”  as a variable inside content which can be substituted with a corresponding value. Eg: Alert_Name: {{Alert-Rule-Name}} and Severity: {{severity}}. The variable inside the brackets will be substituted with values in real-time.
• Slack: The vuSmartMaps platform can notify users through Slack Channels. Recipient Slack Channels are to be configured here.
  • Slack Users: Enter Slack User IDs by separating them with commas.
  • Slack Groups: Enter Slack Channel IDs or names by separating them with commas.
  • Slack Message Body: Add content that needs to be sent as a message. Eg: Alert_Name: {{Alert-Rule-Name}} and Severity: {{severity}}. The variable inside the brackets will be substituted with values in real time. Please find more variables here.
• Microsoft Teams: The vuSmartMaps platform can notify users through Microsoft Teams Channels. Recipient Teams groups are to be configured here.
  • MS Team Groups: Enter Teams Channel/Group or names by separating them with commas. The channels that are configured in the Preference Section must be entered here.
  • MS Team Message Body: Add content that needs to be sent as a message. Eg: Alert_Name: {{Alert-Rule-Name}} and Severity: {{severity}}. The variable inside the brackets will be substituted with values in real-time. Please find more variables here.