Docs > Platform Settings > Configurations & Preferences > Configuring Preferences
This section is useful for configuring settings for vuSmartMaps™ to integrate with the Email server for sending out notification emails.
These details may be configured with the Edit button.
Email preferences on the following aspects can be configured with the vuSmartMaps platform:
Click the Test button to send a test email to a specified email address. Enter the recipient email ID in the prompted modal. A success message confirms delivery, while a failure message provides error details for resolution.
This section is useful for configuring Settings for vuSmartMaps to integrate with the ITSM system. This will be used to open tickets based on alert conditions and collect details of tickets present in the ITSM system.
These details may be configured with the Edit button.
ITSM preferences on the following aspects can be configured with the vuSmartMaps platform.
Click the Test button to validate the configuration (limited to JIRA ITSM). For Jira, a test ticket is created to ensure a successful connection. Errors, such as permission issues or missing fields, are displayed if applicable.
With this configuration, the user can provide the date time format in which the date fields of the report need to be displayed. The default format for these preferences is DD/MM/YYYY hh:mm:ss.
Analytics reports preferences on the following aspects can be configured with the vuSmartMaps platform.
These details may be configured with the Edit button.
In vuSmartMaps, Ansible Tower integration is a powerful feature that allows you to manage and execute Auto Remediation jobs seamlessly through its REST API interface. While this feature is not yet available in the current release, it will be implemented in a future release, enhancing the overall automation process.
To configure your Ansible Tower preferences and take advantage of this feature when it becomes available, follow these steps:
Click Test to check the connection and credentials. Successful tests display a confirmation message, while failures show connection, response, or authentication errors.
System preferences on the following aspects can be configured with the vuSmartMaps platform.
These details may be configured with the Edit button.
Alerts created on the platform are sent to multiple notification channels including WhatsApp. The Platform uses the official WhatsApp business API to send notifications. This is a one-time configuration. This doesn’t need to be updated for each and every alert rule unless there is a need to update. The below three fields for WhatsApp Preferences can be updated on the Preferences page:
Refer to WhatsApp Configuration for the advanced settings for creating and configuring Whatsapp business API with Meta.
Click Test to enter a phone number for testing. The system verifies the configuration and sends a test message. Success confirms message delivery, while failure provides error details for resolution.
Alerts created in the platform are sent to multiple notification channels including MS Teams. For Each addition of incoming webhooks to a channel, it will generate a unique URL. These URLs are then added in the Preferences section as a JSON with the channel name as key and URL as value.
{
"General": "https://vunetsystems.teams.com/message/channel/general",
"Priority-alerts": "https://vunetsystems.teams.com/message/channel/priority-alerts"
}
Refer to MS Teams Configuration for the advanced settings for configuring the Webhook connector and creating the message template.
Click Test to validate the URL and send a test message. Success confirms message delivery, while failures display errors for invalid URLs or channel names.
To configure alerts from the platform to be sent to your Slack workspace, you need to generate an API token. Insert this token in the Slack Preferences. Once this integration is in place, your platform alerts will be seamlessly relayed to your chosen Slack channels, ensuring efficient communication and timely notifications for your team.
Refer to Slack Configuration for the advanced settings for configuring the Slack App and creating the message template.
Click Test and enter a Slack channel name. The system sends a test message. Successful tests confirm message delivery, while failures display errors for invalid API keys or channel names.
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VuNet’s Business-Centric Observability platform, vuSmartMaps™ seamlessly links IT performance to business metrics and business journey performance. It empowers SRE and IT Ops teams to improve service success rates and transaction response times, while simultaneously providing business teams with critical, real-time insights. This enables faster incident detection and response.