Alert Details

For additional details about a specific event, simply click on the clickable Alert ID in the first column.

A sidebar appears as shown below:

Overview

Within Alert Details, you’ll find more information about each alert, organized into three subsections:

1. Basic Alert Information
2. Alert Management
3. Additional Information

Basic Alert Information

These details provide comprehensive insights into the alert and its history. It includes Alert ID, Correlated ID, Created Time, Total Duration, and Summary, among others.

1. Summary: A brief overview of the event.
2. Alert ID: The unique ID for the alert.
3. Active Duration: How long the alert has been active.
4. Total Duration: The combined duration of the alert being active and inactive.
5. Affected Category: Information about the category affected by the alert.
6. Status: The current status of the alert, with possible values ‘Unassigned’, ‘Assigned’, and ‘Closed’.
7. Likes: The number of positive user feedback.
8. Alarm State: The current state of the alert, with possible values ‘Alarm Update’, ‘Alarm New’, and ‘Alarm Closed’.
9. Ticket Creation Time: When the alert’s ticket was created.
10. Region: The region or location where the alert was generated.
11. Severity: The severity level of the alert.
12. Device IP: The IP address of the device where the alert originated.
13. Business Impact: Information on the business impact of the alert.
14. Created Time: The timestamp of when the alert was created.
15. Dislikes: The count of negative user feedback.
16. Last Occurrence: The most recent time the alert occurred. (Note that an alert can happen multiple times in a day, so this shows the latest occurrence.)
17. Last Modified Time: When the alert was last edited.
18. Assignee: The user to whom the alert is assigned.
19. User Reaction: User feedback and reactions to the alert.
20. Suppressed Event: Indicates if the event is suppressed due to correlation.
21. Source: The source of the event.
22. Correlation ID: A unique ID for events created by correlating alerts.
23. Related Events Count: The number of events related to this alert.
24. Ticket ID: The ID of the ticket created for the alert.

Alert Management

In the “Alert Management” section, users with the ‘Alert Management’ claim can perform the following actions:

1. Status:  Shows the current status of the event, which can be ‘Open’, ‘Closed’, or ‘Assigned’.
2. Assignee: Assign the event to a specific support engineer responsible for resolving it. You can choose an assignee from a list of users.
3. Work Notes: Users across the application can add their comments, findings, or work notes related to the event here. This section enables collaboration and information sharing among users.

Additional Information

This section provides insights into the metrics and tags related to the event. 

Tags are supplementary details added to an alert, such as the system name when configuring an alert for a specific system. You can add tags during Alert configuration, and you can find details in the Alerts Chapter for doing so.

Additionally, this section displays further information about the alert rule, including the data model employed, the specific metric, the metric’s threshold, and the metric value that triggered the event.

A snapshot of this is attached below.

History

This section presents historical data related to the event. It provides a record of the event’s occurrences. Here is a snapshot of its historical information.

User Feedback Section

This section allows the alert creator to gather feedback, helping them improve future alerts or decide whether to retain existing ones. 

A snapshot of what the user feedback section looks like is shown below: 

Further Reading

1. Accessing Alert Console
2. Operations on the Alerts Listed