It’s Saturday morning 11 am and I’ve just given up on “payment transfer” after trying four times to do a simple payment transfer through internet banking. I’ve repeatedly initiated the transfer, but I am just not getting the “OTP” on SMS. I’ve tried the option of “OTP” on email and failed. My internet connectivity is… Continue reading The cost of digital payment declines
Have you made payments scanning a QR code or to a phone number? You must have, if not earlier, then certainly during the last one year. The COVID-19 pandemic and resulting social distancing norms has encouraged many to adopt digital payments in their everyday transactions. The increase in both mobile usage and mobile internet users… Continue reading Unravelling UPI
Today, the average enterprise uses as many as 5 clouds and over 1,200 cloud services. COVID-19 has accelerated a surge in the development and usage of new digital technologies across the globe. Every enterprise has to transform through digitization, perhaps, not just once but multiple times. Last year, Australia’s two largest supermarket chains suffered nationwide… Continue reading Addressing the challenges of digitization in the pandemic world through a journey-based AIOps platform
UPI is the buzz word these days. Making payments in an instant, digitally, gives us a sense of control. That nice feeling fades when the payment fails, even after subsequent attempts. It makes one feel let down, the same feeling when your card comes invalid when swiped. Do you want to know why your payment… Continue reading Unified visibility for a successful UPI transaction
“According to The Economist Intelligence Unit, 59% of companies see their turnover increase faster when they prioritize investment in customer experience”. Thus, the right investment in customer experience initiatives not only can decrease costs and increase revenues, but also improve customer loyalty. The business consultancy Wavestone, defines customer experience as the sum of the feelings… Continue reading The digital dilemma faced by CXOs
It’s 5:49AM, and you’ve got a busy day ahead of you. You didn’t sleep properly, and you have 3 hours till that big presentation you need to prepare for. You open your kitchen cabinet, only to find that you’re out of coffee grounds, naturally. Quickly, you pull out your laptop and go onto your regular… Continue reading What is ‘anomaly detection’?
Anomalies are troublesome and seem to have a mind of their own! They sneak up on your system and cause problems, leaving you frantically trying to figure out why you have suddenly got a customer with money deducted from their account, and a cafe reporting that they have not received a payment. Or, there has been… Continue reading Let’s understand the basics of Anomaly Detection
In our previous blogs, we took you through different methods to detect anomalies in your data. But just detecting an anomaly isn’t enough! If there’s an issue in your system, knowing the type of anomaly that’s occurring is crucial to help you get to the root of the problem and analyse it! What is the… Continue reading Let’s understand the types of anomalies
All of us have experienced failed online transactions at some point or the other, sometimes even in emergency situations; these irritating experiences often arise from anomalies. Anomalies are undesirable fluctuations in your data that can cause problems in your system, eventually resulting in a bad customer experience. What makes detecting these anomalies so challenging is that anomalies… Continue reading Anomaly detection methods
VuNet Systems is a next-gen visibility and analytics company that uses full-stack AI & Big Data analytics to accelerate digital transformation within an organisation. We provide deep observability into business journeys to reduce failures and enhance overall customer experience.
